Frequently Asked Questions
Find simple answers about ordering, delivery, payments, custom boxes, product care, returns and support at Naya's Vanities.
What Customers Ask Most
These short cards explain the main things customers want to know before placing an order.
How to Order
Shop normally, add items to cart, or order directly through WhatsApp.
Delivery
Delivery can be arranged after confirming your order and location.
Build A Box
Select a box, choose products, add extras, and send the custom request.
Payment
Mobile Money, bank transfer, or cash on delivery can be supported.
Ordering
Shop guideYou can add products to your cart and checkout, or use the WhatsApp order button if you want faster confirmation. For a custom gift, use the Build A Box page.
Yes. WhatsApp ordering is available for customers who want quick support, product confirmation, delivery details or custom requests.
Yes. Use the quantity controls in your cart drawer or on the product details page before checkout.
Delivery
Receiving itemsYes, delivery can be arranged depending on the customer's location. Delivery fee can be confirmed before the final order is completed.
Delivery time depends on the customer's location, product availability and order confirmation time. Same-day or next-day delivery can be arranged where possible.
Yes. You can provide the recipient's name, phone number and delivery location during checkout or through WhatsApp.
Payments
Money mattersThe checkout page can support Mobile Money, bank transfer and cash on delivery. The final payment method can be confirmed with the shop.
Some orders may require deposit or full payment before delivery, especially custom gift boxes or special requests. This can be confirmed before processing.
Yes. After payment is confirmed, the customer can receive an order confirmation through WhatsApp or phone support.
Build A Box
Custom giftingFirst select a box type, then choose products such as jewelry, watches, perfume or hair bundles. You can also add extra items or special notes for the gift.
Yes. The extra items area allows customers to type special additions. Later, the backend dashboard can allow the shop owner to manage these options properly.
Yes. You can add the recipient's details, delivery location and a note during checkout or by contacting the shop on WhatsApp.
Returns & Exchanges
Order supportReturns or exchanges should be reported quickly after receiving the item. Items must usually be unused, undamaged and in good condition.
Contact the shop immediately with your order details and clear photos. The team can review and help correct the issue.
Custom boxes may have limited return options because they are prepared based on the customer's request. Confirm all details before placing the order.
Product Care
Keep it nice- Keep jewelry away from water, perfume and harsh chemicals.
- Store pieces separately to avoid scratches.
- Clean gently with a soft cloth.
Keep perfumes in a cool, dry place away from direct sunlight and heat. Close the bottle properly after use.
Brush gently, avoid too much heat, wash with suitable products and store properly when not in use.
Still need help?
Contact Naya's Vanities for product questions, delivery confirmation, custom gift boxes or special requests.