Return and exchange rules
These frontend policy rules can later be adjusted by the owner when the backend dashboard is added.
Items eligible for exchange
An item may be exchanged when the issue is reported quickly and the item is still in acceptable condition.
- Wrong item delivered
- Wrong size, colour or variation delivered
- Damaged item received
- Missing item from an order or package
Items that may not be accepted
Some items cannot be returned or exchanged for hygiene, customization or condition reasons.
- Used perfumes, body mist or opened fragrance items
- Used hair bundles, wigs or hair accessories
- Custom gift boxes that were correctly prepared
- Items damaged after customer received them
- Products without proof of order
Proof required
To make the process fair, customers should provide clear proof when reporting an issue.
- Order number or phone number used for the order
- Clear photo or video of the issue
- Picture of the package received
- Short explanation of what is wrong
Refund note
Refunds are not automatic. Depending on the case, the shop may offer replacement, exchange, store credit, or refund after review.
Important: This policy text is a frontend placeholder. Before launch, the business owner should confirm the final return, exchange and refund rules.
Need to report an issue?
Customers can contact Naya’s Vanities with their order number, photos and a short explanation.